Privacy Policy

Last Updated: 10th March 2026

1. Who we are

We are the data controller for the personal information you provide when placing an order or contacting us. Our contact details are available on our website.

2. The personal information we collect

We only collect the information needed to process your order or respond to you. This includes:

Name and contact details (email address and phone number)
Billing and delivery address
Order details and purchase history
Payment information (processed securely by Square — we do not see or store your full card details)
Information you provide when contacting us (queries, complaints, or feedback)

We do not collect or use:

Cookies
Date of birth
Health information
Identification documents
Customer accounts (we do not operate an account system)
Website tracking data that identifies you personally

Simple Analytics runs on our site, but it only collects anonymous, non-personal usage data.

3. How we use your personal information

We use your information only for the following purposes:

To process and fulfil your order (taking payment, creating your product, and delivering it)
To communicate with you about your order (confirmations, updates, delivery issues)
To respond to enquiries, requests or complaints
To maintain business and financial records (as required by law for accounting and tax purposes)
To operate and secure our website and checkout system

We do not use your information for marketing unless you explicitly ask us to.

4. Lawful bases for using your information

We rely on the following lawful bases under UK GDPR:

Contract — to process and deliver your order, and to respond to order-related enquiries
Legal obligation — to maintain financial and tax records
Legitimate interests — to operate a secure website, prevent fraud, and handle general enquiries or complaints

We do not rely on consent for order processing.

We only share your information with trusted third parties who help us provide our services:

Square — to securely process payments
Delivery carriers (e.g., Royal Mail, couriers) — to deliver your order
Accounting software providers — for legally required financial records

We do not sell or share your information with advertisers or unrelated third parties.

6. International transfers

We mainly ship within the UK, but occasionally to the EU. If we ship internationally, your delivery information will be shared with the relevant postal or courier service in that country.

We do not transfer your data outside the UK/EU for any other purpose.

7. How long we keep your information

We keep order and payment-related information for up to 6 years, as required by HMRC for tax and accounting purposes.

Information relating to enquiries or complaints is kept only as long as needed to resolve the issue.

8. Your rights

You have the right to:

Access your personal information
Correct inaccurate information
Request deletion (where legally possible)
Object to certain uses
Request a copy of your data

To exercise any of these rights, contact us using the details on our website.

9. Cookies and analytics

We do not use cookies.

We use Simple Analytics, which collects anonymous, non-personal data about website usage. It does not track you or identify you.

10. Contact us

If you have questions about this policy or how we handle your data, you can contact us here.